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Return / Refund Policy

If for any reason you aren't completely satisfied with the your Bidwell Lighting purchase, we honor a 30-day return policy on any resalable items. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We understand that ordering online can be worrisome, we want you to be confident in your purchase and make this a stress-free experience.

We will happily refund you for the full purchase price of your returned products. All we ask is that you send the products back in the original packaging and that the products are in the same condition as when you received them. Please submit your return request within 30 days of the date of purchase and make sure the products are in their original packaging.

Refund Process

To initiate a return/refund please contact us HERE with your full name and order number. Also, please include a brief description of why you are returning the product.

We'll issue a full refund as soon as we’ve received and inspected the product(s) and all included accessories. Please note that this refund will not include a reimbursement for shipping costs.

Missing Items

If you’re package is missing any items, please notify us within 7 days of receiving your shipment. To let us know about missing items or accessories please reach out to us HERE, or call us at 1(877) 528-3269.

Damaged Products

If your order is damaged during shipping or in any other way, call us at 1(877) 528-3269 or contact us HERE as soon as possible. We understand receiving a damaged item is a major bummer and we want to take care of you.

Product Conditions for Refund

We will be unable to issue refunds for merchandise that has been marked, dirtied or otherwise damaged by the customer, or that is missing it's accessories. If you suspect something isn’t quite right with your purchase please let us know right away. If you see any damage or malfunction, contact us HERE or call us at 1 (877) 528-3269.

1-Year Manufacturers Warranty

Original order number is required for all warranty claims.

We offer a one year manufacturers warranty on all Bidwell Lighting products. Please register your warranty within 30 days of purchase HERE.

Our aim is to provide customers with high quality sporting goods, but sometimes the unexpected happens. Our warranty promises all items shall be free from defects in material, workmanship and assembly, under normal use and in accordance with the specifications and warnings, for a period of 1 year from the date of purchase.

All return shipping is covered under this warranty. Please simply reach out HERE with your full name, order number and a brief description of the issue. One of our customer care executives will process your claim and issue an RMA# with return shipping label.

Please note, our limited warranty will only cover manufacturer defects

 

We know it can be hard to determine if something is the right fit from a few pictures online, that's why we're happy to take returns on most orders. Below you will find the steps to our returns process, along with frequently asked questions. 


Step 1

You first need to file a return request After filing your request, we will provide you with instructions via email. In many cases, instructions will be sent within 24 hours, but some brands may take up to 5 business days to issue the RGA (return authorization) number, and then we will email you the return instructions.


Step 2

After reviewing the instructions provided to you, prepare your products for shipment by making sure the merchandise is in its original packaging. Products that have been installed or altered are not eligible for return. Please read the conditions list below for further details.


Step 3

Once your product is ready for shipment, you can take it to a local carrier facility and drop it off if using one of our prepaid labels (usually UPS). If shipping the item back yourself, we require a trackable method (UPS or FedEx). Please ensure that the "RGA" number provided with the instructions is on the return label (please do not write on the actual box). Please provide us with the tracking number of the shipment OR send us the tracking number and original order # to returns@bidwelllighting.com


Step 4

Once the merchandise is received back at the warehouse, it will be inspected. Upon inspection approval, you will be refunded and notified via email. We estimate credit will be issued within 5-10 business days from the day the item is received back.


Important: To ensure a full refund, please make sure the following conditions are met.

  1. You must submit a return request to Bidwell Lighting within 30 days of receiving the product. All return requests after 30 days will be denied and closed.
  2. All merchandise that is returned must have an RGA number provided by Bidwell Lighting.
  3. Merchandise must be in its original box, including all packaging materials and accessories, and have no markings, labels or writing on box.
  4. Merchandise must not have been installed or altered in any way, including cutting or clipping wires.
  5. No returns will be accepted for any large quantity orders, custom products and special orders, or large project quotes. 
  6. No credit will be issued for any shipping costs (including expedited shipping fees or shipping charges to Alaska or Hawaii).
  7. Accessories (down rods, remotes, lamp shades, mounting hardware, Palm Fan Blades...etc.) and replacement glass are non-returnable.
  8. We will not be held responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
  9. Returns made outside of this stated policy may be subject to shipping and restocking fees depending on the situation.
  10. Our Free Returns Program is not offered on orders shipped to Hawaii, Alaska, or Canada.